Rakeback rate
The most reliable benefit, because it pays on turnover regardless of results and carries no wagering requirement.
Loyalty
The VIP Club, level by level
Six statuses across fourteen levels, driven by turnover rather than deposits. Progress does not reset and a status once reached is not removed.
Last updated: August 2026
How progress is measured
Movement through the levels is based on total wagering — the amount you stake, not the amount you deposit or lose. A player who recycles a small balance many times can climb faster than one who deposits heavily and plays rarely.
That distinction matters. It means the programme rewards frequency, and it means chasing a level by increasing stake size is the expensive way to do it.
What each status pays
Figures are indicative and set by the operator; confirm the current numbers in your account.
| Status | Instant loss-back | Weekly | Monthly | Rakeback | Support |
|---|---|---|---|---|---|
| Bronze | 10% | 3% | 1% | 0.05% | Standard, around the clock |
| Silver | 10% | 4% | 1% | 0.10% | Standard, plus birthday reward |
| Gold | 10% | 5% | 2% | 0.15% | Priority queue |
| Platinum I–III | 10% | 6–8% | 2–3% | 0.20–0.30% | Named manager |
| Diamond I–III | 10% | 9–11% | 3–4% | 0.35–0.50% | Named manager, custom offers |
| Elite | 10% | 12% | 5% | 0.60% | Dedicated line, tailored limits |
Loss-back is calculated on net losses in the relevant window, not on turnover.
What actually improves as you climb
Loss-back share
Higher percentages across the instant, weekly and monthly windows, with the ceiling raised at each status.
Support access
From a shared queue to a named manager who can authorise a limit change without escalation.
Withdrawal limits
Higher daily and monthly ceilings, which only matters once you are withdrawing amounts that hit them.
Status rewards
A one-off credit on reaching each new status, and a birthday reward from Silver upwards.
Reload access
More frequent reload offers, and occasionally offers built for a single account rather than a segment.
Worth saying plainly: A VIP programme is a rebate on money already spent, not a return on it. It makes an existing habit slightly cheaper. It is never a reason to play more than you planned, and the higher tiers are only reachable through turnover most people should not be putting through.
VIP questions
Can I lose a status?
No. Statuses in this programme do not decay through inactivity. What pauses is progress towards the next one.
Does rakeback have wagering attached?
No. It is credited as withdrawable balance. That is what separates it from most other promotions and why it is the benefit worth tracking.
Do sports bets count towards VIP progress?
Usually yes, though often at a different weighting from casino play. Check the weighting table in your account, as it varies.
How do I reach the top tiers?
Through turnover well beyond what a recreational budget supports. If you are reading this page to work out how to get there, the honest answer is that you should not aim for it.