Incomplete verification
By far the most common cause. Usually a document that expired, was cropped, or shows a name that does not match the account.
Money
Deposits, withdrawals and how long they take
Deposits are the easy half. Withdrawals depend almost entirely on whether your account is verified — the method matters much less than people expect.
Last updated: August 2026
Methods at a glance
Typical times for a verified account. Availability varies by country.
| Method | Deposit | Withdrawal | Notes |
|---|---|---|---|
| Bitcoin | Minutes | Minutes to a few hours | Network fee applies and rises with congestion |
| Ethereum | Minutes | Minutes to a few hours | Confirm the network before sending |
| USDT and stablecoins | Minutes | Minutes to a few hours | The network must match on both sides or funds are lost |
| Litecoin, Dogecoin, Tron | Minutes | Minutes | Low fees, well suited to smaller amounts |
| Bank card | Instant | One to five working days | Withdrawals return to the same card by default |
| Bank transfer | Same or next day | Two to five working days | Better for large amounts than small ones |
| E-wallets | Instant | Hours to one day | Not available in every country |
Every figure above assumes verification is already complete. If it is not, add the document review time to the withdrawal column.
Making a withdrawal without the wait
- 1
Verify before you need to
Documents reviewed while nothing is pending take a routine amount of time. The same documents submitted alongside a withdrawal request are what create the delay people complain about.
- 2
Withdraw the way you deposited
Most operators return funds through the original method for anti-money-laundering reasons. Planning around this avoids a rejected request.
- 3
Clear any open bonus first
An active wagering requirement blocks withdrawal or forfeits the bonus. Check the balance breakdown before requesting.
- 4
Check the network and address
For crypto, one wrong character or the wrong network means the funds are gone. Neither the operator nor anyone else can reverse it.
Crypto has no undo button: Send a withdrawal to the wrong address or over the wrong network and it cannot be recovered by support, by the exchange or by anyone. Copy and paste the address, then check the first and last four characters before confirming.
What holds a withdrawal up
An open bonus
Wagering still running on an active offer. The balance breakdown in the account shows how much remains.
Method mismatch
Requesting a withdrawal to a method you never deposited from triggers a manual review, and sometimes a rejection.
Limit ceilings
Daily and monthly withdrawal ceilings exist at every level. Large amounts may be paid in instalments rather than at once.
Source of funds checks
Standard for larger sums under licensing rules. Being asked is routine and is not an accusation of anything.
Weekends and holidays
Bank rails do not run at weekends. Crypto does, which is why it is the fast option for anything urgent.
Payment questions
Is there a fee to withdraw?
The operator does not usually charge one, but the payment network might. Crypto withdrawals carry a network fee, and bank transfers can attract an intermediary charge outside the operator's control.
Can I cancel a pending withdrawal?
Often yes, while it is still pending — and it is worth knowing that this feature exists mainly because people use it to play the money back. If you have requested a withdrawal, the useful move is to close the tab.
Why was a deposit declined by my bank?
Some banks block gambling-related transactions by policy. The card is not faulty. An e-wallet or crypto route usually works where a card does not.
Which currency should I choose?
The one you hold. Every conversion costs a spread, and choosing a currency you do not actually use means paying that spread on the way in and again on the way out.
Check the current methods
Available options depend on your country and are shown in the cashier.