Frequently asked questions

No. This is an independent guide. We publish information about the operator; we do not run it. We cannot see your account, adjust a balance, release a withdrawal or reopen a self-exclusion.

Type the address yourself instead of following an advert, read it character by character rather than recognising its shape, and confirm the connection is secure before entering anything. Once you are sure, bookmark it and use the bookmark from then on.

Caps lock and saved passwords first, then whether the page loads at all — if it does not, that is usually a network restriction and not an account problem. If the login is accepted and then blocked, it is a verification hold or a limit you set previously, and only operator support can see which.

No. One account per person is standard, and duplicates are normally closed with bonuses forfeited. If details on your existing account need changing, ask support to change them rather than opening another.

Through the account settings or by asking support. If you are closing it because playing has stopped being enjoyable, use self-exclusion rather than closure — it is harder to undo, which in that situation is the point.

A bonus of 100 with a 30x requirement must be staked 3,000 in total before winnings become withdrawable. It is turnover, not loss: a stake that wins is still a stake, and it still counts.

Almost always one of three things: the maximum bet during wagering was exceeded, the expiry window passed, or a withdrawal was requested while the requirement was still open. The first is the most common and the easiest to do by accident.

No. Slots usually count in full, while table games and live dealer count for a fraction or nothing at all. If you mostly play blackjack, check the weighting before claiming anything.

No. That is what wagering requirements exist to prevent. If you want the freedom to withdraw at any time, decline the bonus — declining is always permitted and often the right call.

Rakeback. It is credited as withdrawable balance with no wagering requirement, which is why it is the benefit worth paying attention to as your level rises.

A verified account plus a cryptocurrency withdrawal. That combination usually settles within hours. Without verification, no method is fast, because the document review happens before the payment either way.

Typically a working day or two when the documents are clean: in date, uncropped, fully legible and in the same name as the account. Most of the delays people report come from a rejected document rather than a slow reviewer.

Generally no. Funds are returned through the original deposit route for anti-money-laundering reasons. Requesting otherwise triggers a manual review at best.

Those funds are almost certainly unrecoverable. No operator, exchange or support team can reverse a transaction on a public blockchain. Always confirm the network on both sides before sending.

Yes, daily and monthly, and they rise with VIP level. A large win above the ceiling is normally paid in instalments rather than refused.

It is the long-run average percentage of stakes returned as winnings across an enormous number of rounds. It says nothing at all about your next hundred spins, which is why two players on the same game can have completely different evenings.

Low volatility means smaller, more frequent wins and a budget that lasts longer. High volatility means rare large wins and long dry spells. Same expected return, entirely different experience.

Licensed studios are audited and the physical equipment is inspected. The house edge on each bet is published, and for live blackjack and baccarat it is among the lowest in the building.

Through total wagering, not deposits. Progress does not reset and a status once earned is not removed for inactivity.

No. The rewards are a rebate on money already spent, so the only way to reach a higher tier is to spend more than the rebate returns. Let the level arrive on its own or not at all.

Yes, in the account settings, and it takes under a minute. Decreases apply immediately; increases only after a cooling-off period, which is deliberate.

A time-out is short and ends automatically. Self-exclusion runs for six months or more and cannot be lifted early by anyone, including support. If you are unsure which you need, that uncertainty is usually an argument for the longer one.

BeGambleAware and GamCare in the United Kingdom, Gamblers Anonymous and Gambling Therapy internationally, and your national health service locally. All are free, confidential and independent of any gambling company.

Never. We are a guide with nothing to verify. Any page claiming to be us and asking for identity documents or a payment is a copy — please report it to us.

No. Gambling is restricted to adults, and in some countries the minimum age is higher than 18. If children use your devices, consider filtering software as well as a device passcode.